GOODWILL SERVICE: Return of Funds by OpenLedger

August 03, 2017
OpenLedger DEX

Dear Valued Account Holder,

Please be aware that OpenLedger are not able to restore access to accounts in the cases of lost or forgotten passwords, logins or backup files.

There is one exception to this rule. If you funded your OpenLedger account from another place and those funds are still on your OpenLedger account untouched (meaning you did not spend any part of these funds), then we may return your funds to the account from where they were originally sent. We will need compelling evidence that you are the owner of these funds in order for us to honour this request.


In some cases this procedure can be applied to erroneous sending of funds (for example, to scam accounts)

OpenLedger will charge an administration fee of 30% of the return amount requested for this service, with a minimum charge of 0.05 BTC.

To start the process of returning funds, please send letter to with subject “Return of funds” and all these information filled

1. First Name

2. Last Name

3. Skype Name

4. Email

5. Date of birth

6. Photo of your ID

7. Did you do the verification procedure? Yes/No

8. If Yes: email and date of request

9. Amount of funds you want returned

10. Currency

could be repeated several times

Please attach the required evidence that you are owner of these funds, which are the screenshots from your original account on another exchange or wallet from where the funds were originally sent.
Please be ready for a live Skype call with our agent, where you will present to us your evidence of origin and ownership.

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